Sergio De La Calle Asensio

Head of Global Engagement, Telefonica HQ, TEDx Speaker

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About

Son of Tasio and Ascen, brother of Héctor and Estela, father of Nico and Valeria and Elena’s traveling companion, with whom he would share two lives and still not be enough.

I must have been a comic artist but I didn’t try hard enough and ended up working in HR, something very fortunate because instead of drawing adventures of heroes and villains, it allows me to live them in my day to day. I have battled beasts such as performance appraisal, talent identification or engagement studies but my favorite battles were Internal Innovation and Recognition programs, process digitization and process outsourcing.

My vision of organizations is summarized in me:
📚 – book “Lidera con sentido del humor. Los equipos más eficaces se divierten trabajando”
💊 – blog: www.divertirsetrabajando.com

 

Sessions

  • June 17, 2020 9:50 am
  • -
  • June 17, 2020 10:25 am

Listening Strategy During Challenging Times: A Cornerstone of EX

For Telefónica - owner of brands O2, Movistar and Vivo - leading this pandemic with empathy and taking action quickly has been a priority. During the crisis, they changed their listening strategy to get insights faster and more segmented.




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